Frequently Asked Questions (FAQ)
Q: How quickly can my order be shipped?
A: We make every effort to ship your order that day or the next business day for in-stock items that don't require alterations. Alterations typically add one or two days to the order processing time. See our "Shipping" page for typical USPS transit days based upon where you live. Some special order shoes are shipped directly from the shoe company to you and will come in a separate shipment. The packing list will indicate this.
Q: When will my backordered item(s) ship?
A: Arslan maintains has a huge stock in our warehouse and we work hard to avoid any backorders. Backordered items will ship as soon as they arrive to us from the manufacturer. Please call and we should be able to give you the appropriate timeframe depending upon the item.
Q: Can my order be shipped to my Post Office?
A: Orders may be shipped to your home or to your post office address.
Q: What is the cost for shipping?
A: In the Continental US, Free Shipping on all orders of $25 or more.
- Shipping to AK, HI etc. is flat rate of $8
- Any order under $25 is now $8
Q: Do I lose this year's allowance if I don't use it before my next anniversary date?
A: Allotment amounts cannot be rolled over from year to year. Use it or lose it! It is helpful to spend any old allotment money at least two weeks before your new allotment becomes available to avoid processing problems with your credit card bank transaction.
Q: Can anyone purchase items from Arslan?
A: We can only sell postal-logo items to USPS uniformed employees. However anyone can purchase non-logo items such as shoes, socks, overshoes, gloves, belts, and non-logo hats.
Q: What restrictions are there on what a Postal Employee can buy with their allowance?
A: USPS regulations state that Postal Employees who are required to wear a uniform, must select approved items selected for their craft. You can see the approved items by craft once you choose your craft and begin to shop. Only those approved items are permitted to be purchased with your postal allowance card. All crafts can purchase shoes on their allowance card.
Q: What happens if I go over my allowance or want to pay with a personal credit card?
A: You may pay the remainder of your balance with a personal credit card if you go over your allotment. If you would like to pay for the whole purchase with a personal card, we can only process the order if you provide a USPS uniform allowance card number. This is due to postal regulations and for security purposes.
Q: What is your return policy?
A: Customer satisfaction is our goal. All merchandise in resalable unused condition may be returned for exchange or a refund within one year of purchase. If used and found defective, we will abide by the manufacturers warranty to exchange or repair the item. Please call our office for warranty information. Please try on your new garment soon upon receipt to make sure it fits to your satisfaction. Please do so before washing or wearing, no refunds or exchanges can be done for items washed or worn. Trousers or slacks hemmed to 27" or less are not returnable or exchangeable. If you are returning an item and want a different size, we will pay for shipping of the replacement item(s) back to you. You pay for shipping to us. We accept the return of any item that has not been used and is still in the original packaging.
Q: What alteration services do you provide?
A: We custom hem trousers to your inseam measurements. You specify your inseam length when you add trousers to your shopping cart. All other items are factory hemmed to standard sizes. See our "Sizing" page for more information. Trousers or slacks hemmed to 27" or less are not returnable or exchangeable.
Q: I noticed that I made a mistake on my order on the website. What do I do?
A: Forward your confirmation email to our customer support email address with the change needed or call us immediately at 800-939-0018. Leave a message if it's after hours.
Q: I have received my order and there are mistakes. What should I do?
A: If there are mistakes in your order, contact us immediately for assistance. If you are missing items, check your packing slip to make sure that they are not backordered, or if it is shoes check to see if they are being shipped directly to you from the manufacturer.
Q: Is ordering on your site secure?
A: We have security measures in place to protect against the loss, misuse or alteration of information under our control. When accessed using an SSL capable browser, your order is processed on a secure server and your information is encrypted for maximum security. We use a secure server environment, encryption, unique user names and passwords, and other advanced technology to prevent interference or unauthorized access.
A: We ask for information that is required to obtain authorization from the USPS Uniform Program to process your order. In addition, we ask for billing and shipping information. We may, from time to time, ask for information related to feedback in an online survey, or subscription to a newsletter or mailing list. The information you provide is kept confidential and used to support your customer relationship with us. The information provided by you is not disclosed to any outside organization unless required by law or other regulatory authority. Like many companies, we use "cookie" technology to keep track of your shopping cart and the pages you visit. The cookie does not contain any personal information about you and is not used for any other purpose. We also collect certain information from visitors and customers of our website, such as Internet addresses. This information is logged to help diagnose technical problems, improve the quality of our service and administer our website.