Customer satisfaction is our goal. All merchandise in resalable unused condition may be returned for exchange or a refund within one year of purchase. If used and found defective, we will abide by the manufacturer’s warranty to exchange or repair the item. Please call your Arslan representative for warranty information. Please try on your new garment soon upon receipt to make sure it fits to your satisfaction. Please do so before washing or wearing, no refunds or exchanges can be done for items washed or worn. Trousers or slacks hemmed to 27" or less are not returnable or exchangeable. Please contact your local Arslan representative for assistance. We accept the return of any item that has not been used and is still in the original packaging up to a year.
Shoe returns: When you return a defective shoe, we will examine it and assess the damage. In most cases, we will be able to make a determination and immediately issue a replacement or a credit. Occasionally, we will need to send the shoe back to the manufacturer for final determination. In these cases, it can take 6 to 8 weeks for the manufacturer's decision. We will notify you if there is a problem with your return and continue follow up with the manufacturer on your behalf to try to minimize the time required to resolve the issue.